Track every new data-subject request from intake to resolution
New requests blur into the backlog the moment they arrive
When a new data-subject request arrives, the clock starts. Under GDPR Art. 12(3) you owe a response within one month, and you must show when the request came in, who handled it, and what happened at each step.
In practice, intake is often ad-hoc: an email here, a shared inbox there, no consistent surface. Nothing guides the request through its required steps, so onboarding blurs into the wider DSAR backlog.
When a supervisory authority asks how you triage incoming requests, "we handle them as they come" is not an answer you want to give.
What you can do with the Onboarding Workflow
- Capture every new request in a dedicated onboarding index, separate from DSAR fulfilment.
- Route each request through workflow steps so onboarding follows a repeatable path.
- Trigger notifications automatically as a request's status changes — no manual chasing.
- Gate access to the onboarding surface with a dedicated read-onboarding permission.
- Build on the DataSubjectRequests model so onboarding stays consistent with how you handle DSARs.
What it delivers to your program
- Defensible intake from day one — every request lands on a tracked surface with a clear status, not in an inbox.
- Onboarding moves itself forward — workflow steps and notifications keep requests progressing without manual follow-up.
- Cleaner triage — onboarding has its own view, so it never gets buried in the backlog you report on.
- Audit-ready trail — show an inspector exactly how new requests are received and advanced.
Built for compliance
DPMS helps you evidence the specific obligations that govern request intake — mapped to the article and control, never to "the GDPR."
| What DPMS does | Maps to | How |
|---|---|---|
| Gives request intake a tracked, dedicated surface | GDPR Art. 12 | Onboarding index and route capturing each new request as it arrives |
| Moves requests through defined onboarding steps | GDPR Art. 12(3) | Workflow-driven progression with status changes and notifications |
| Restricts who can access the onboarding surface | GDPR Art. 5(1)(f) | Read-onboarding permission gating the onboarding view |
| Keeps onboarding aligned with rights-request handling | GDPR Art. 15–22 | Built on the shared DataSubjectRequests model |
Why Priverion
Unlike general-purpose GRC tools that treat every request the same, Priverion gives data-subject onboarding its own gated surface and its own workflow — so intake is tracked from the first touch, distinct from downstream fulfilment.
Because it reuses the same DataSubjectRequests model and workflow engine that power DSAR handling, onboarding and fulfilment stay consistent. The intake you track here flows into the same rights-request process — no separate tool to re-key into.
Questions DPOs ask before a demo
Does this replace our DSAR handling?
Who can see the onboarding queue?
How are onboarding steps moved forward?
Is this only for GDPR data-subject requests?
Explore related capabilities
Ready to give data-subject requests a tracked intake path?
